JULY 1, 2005
JUNE 30, 2006
OUR
The Cambridge Counseling Center, Inc. is a private corporation,
certified by the Ohio Department of Mental Health. We
offer professional mental health services to individuals, families, and children within
our catchments area. It is our goal to promote
a mutually beneficial interaction between individuals served and our community to promote
the quality of life for everyone through the highest standards of professional care
OUR PRIORITIES
The following priorities have been established:
OUR VISION
The
OUR VALUES
We believe every PERSON is unique and should be treated with
compassion, dignity and respect.
We believe the most effective CARE is accessible, culturally
sensitive, individualized, supportive of families and focuses on the recovery of the
person as a whole.
We believe each STAFF member is an integral part of the Center
and should be: highly skilled, compensated fairly; rewarded for initiative; and supportive
of one another.
We believe our SUCCESS is based on: our shared goals and
commitment; our versatility and flexibility; the high expectations we have of ourselves;
our openness to new ideas; our comprehensive, cost-effective service system.
We believe in promoting COMMUNITY support for persons with
mental illness, advocating for resources to enhance recovery and partnering in efforts to
create a healthy community.
Respect for the Individual - We believe that the people
we serve have the right to personal dignity, respect and the highest possible degree of
independence. We are committed to services that promote the individual's quality of life,
focus on the individual's strengths, foster independence, and honor the rights, wishes and
needs of the individual.
Support for Local Care - We believe that people are best
served within their home community. We are committed to the availability of a full and
flexible range of coordinated services with the community as the primary focus of care,
and services that appropriately meet the needs of the individual in the most normal
environment possible.
Professionalism and Commitment to Quality - We believe
that we should encourage and reward excellence. We will create a work environment that
inspires and promotes innovation and creativity, supports education and research, and
continually seeks more efficient and effective ways to provide clinical and administrative
services. We are committed to a skilled and ethical work force, culturally competent and
dedicated to the highest standards of courtesy, understanding and respect. We will be an
agency worthy of the highest level of public trust.
PLANNING AND PROGRESS
The mission of this organization was the foundation for the
creation of the Center in 2001. This plan was
developed from input solicited from the Executive Committee, Center staff, consumers and
the community. Reflective of the commitment to excellence and quality improvement, staff
support this plan as a guide for quality improvement activity and projects for the
upcoming years.
POPULATION SERVED
STAFF DIVERSITY
Center staff (including the governance authority) represents the
cultural community they serve, and to the extent possible, the composition of both is
consistent with that of the community. The following chart depicts diversity aspects of
the community, governance authority and staff:
Black
1.5%
4.23%
0%
White
96.3%
95.4%
100%
Other
2.2%
0.37%
0%
Male
48.6%
39.7%
30%
Female
51.4%
60.3%
70%
JULY 1, 2005 JUNE 30, 2006
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
20 |
28 |
29 |
22 |
14 |
6 |
25 |
25 |
25 |
19 |
35 |
23 |
TOTAL ADMISSIONS FOR
YEAR = 271
JULY 1, 2005 JUNE 30, 2006
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
971 |
1430 |
1159 |
1241 |
1113 |
1206 |
1219 |
1228 |
1214 |
1010 |
1415 |
1142 |
TOTAL SERVICE UNITS
FOR YEAR = 14,348
Next year
(FISCAL YEAR 2005/2006)
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
27090.77 |
25356.13 |
32738.21 |
25809.83 |
26600.52 |
22244.17 |
22672.22 |
20609.91 |
19414.31 |
31351.19 |
8454.70 |
44205.96 |
TOTAL COLLECTIONS FOR
THE YEAR = 306547.42
Cambridge Counseling
Center will compare all data in next years management report and compare Fiscal
Years (FY 2005/2006 vs. FY 2006/2007) to monitor and improves business functions.
STAFFING AND CREDENTIALS
Staff is generally comprised of
L.I.S.W.s, L.S.W.s, S.W.A.s, and in some components, bachelor level
staff. This clinical team along with the client, and family when appropriate, consider an
array of information to identify needs, formulate goals and specify interventions to
address goals. The result is an individualized treatment plan that guides the nature,
frequency, duration and content of services. The team discusses changes throughout the
course of treatment and monitors progress toward goals and program discharge.
This collaborative process enables the client
and family to access the range of services in the Center and community. Staff are credentialed and privileged to provide
service to adults, children, adolescents and their families.
SERVICES OFFERED
Children and Family Services -
Individual, group and family therapies are offered for children experiencing emotional and
behavioral problems and mental illness. Emphasis is placed on family participation in
treatment and collaboration with the school and community agencies when indicated.
Adult Services are available to address
the complex needs of persons with mental illnesses, psychiatrically disabled people;
including case management, individual, group and family therapies.
QUALITY ASSESSMENT AND IMPROVEMENT
Staff at the
Improving Quality of Life Score of persons
served. Our system of care is client focused and it is our goal to assist our consumer
in enhancing their quality of life. Demonstrating
both high quality outcomes and an effective process for ongoing improvement will allow the
Center to be a more attractive provider to the community.
Promote a positive interaction with consumers
to improve daily functioning.
Creating Consumer activities to nurture
staff/stakeholder relationship. The
staff recognizes the importance of a beneficial relationship with each other and
The following highlights Quality Assessment and
Improvement Activity throughout 2005/2006:
160 of all clinical records were reviewed for
completeness and quality of care. Programs
have peer review at staff supervision as well as a Center audit team that meets monthly.
Medical records are reviewed to assure completeness and that quality of care standards
have been met.
The Risk Management Team, Quality Improvement
Team and the Executive Team reviewed all Critical Incidents.
All incident types reviewed involved mandatory reporting.
8 professional staff members were verified as
credentialed - part of the Quality Assessment and Improvement Program is assuring that
credentialed and well-qualified professionals who have demonstrated proficiency in their
field of practice perform services. All staff credentials were reviewed this fiscal year.
OUTCOMES MANAGEMENT
Data was collected throughout the year in the
areas of effectiveness, efficiency, client satisfaction and access. Outcome data provided
clinicians with concrete information on the clients level of functioning and
symptoms. This information was used to identify needs, goals and treatment plans. The
outcome data documented if clients were getting better and reaching their goals. This tool
was utilized by Center staff to determine the clients satisfaction with Center
services. Post discharge follow-up was offered as part of our services. Clients received a
telephone call within 30 to 60 days from discharge. See chart on next page
CENTER OUTCOMES FY 05-06
(See Attachment A The GRID)
Cambridge Counseling Center, Inc. will provide the following services to the community:
1. Assessment and Referral: Mental Health (Adults)
2. Assessment and Referral: Mental Health (Children and Adolescents)
3. Case Management/Services Coordination (Adults)
4. Case Management/Services Coordination (Children and Adolescents)
5. Outpatient Treatment: Mental Health (Adults)
6. Outpatient Treatment: Mental Health (Children and Adolescents)
Purpose
The purpose of the
Assessment and Referral: Mental Health (Adults)
Philosophy of the Program
The
The purpose of the Cambridge Counseling Center, Inc in regards to Mental Health Assessment it to make available quality services that meet both the emotional and behavioral needs of persons and their families within our catchments area.
An initial Mental Health Assessment will be completed prior to the initiation of any mental health services with the only exceptions occurring if the client is in need of crisis intervention services as the least restrictive alternative in an emergency situation.
Description of the Program
Mental Health Assessment will take place in the form of a clinical evaluation and will be provided by an eligible individual at either specified times or in response to treatment. It may also occur when significant changes occur.
Process
The Mental Health Assessment is a process of gathering information to assess the individual clients needs and functioning in order to determine the appropriate service and or treatment based on the identification of the presenting problem, evaluation of mental status and formulation of diagnostic impression.
The initial Mental Health Assessment will include, but not be limited to, the following:
1. An age appropriate psychosocial history and assessment which includes consideration of multi-cultural and ethnic influences;
2. The presenting problem;
3. A diagnostic impression and treatment recommendation;
Other clinical areas will be included in the initial Mental Health Assessment. These areas include, but are not limited to, the following:
a. Age appropriate areas of assessment such as for children, e.g., growth and development, family effect on child and child effect on family, and play and daily activities
b. Use of alcohol/drugs
c. Behavioral, Cognitive, Emotional Functioning
d. Mental Status Exam
e. Environment and Home
f. Leisure and Recreation
g. Childhood History
h. Military service history
i. Financial status
j. Usual social, peer-group and environmental setting
k. Sexual orientation/history/issues
l. Family circumstances/custody status
m. Vocational assessment
n. Educational assessment
o. Legal assessment
p. Early detection of mental illness that is life threatening to self or others
q. Nutritional status
r. Maladaptive or problem behaviors
s. Psychiatric evaluation
t. Psychological assessment including intellectual, projective, neuropsychological and personality testing
u. Evaluations of language, self-care, visual, motor and cognitive functioning
v. Current level of functioning
w. Strengths
x. Relationships with family/significant other
y. Spirituality
z. Health/medical history
aa. Indications of abuse or neglect
Program Goals
The outcome of the Mental Health Assessment is to determine the need for care and to recommend appropriate services and treatment and/or to recommend the need for further assessment. The results of the Mental Health Assessment will be shared with the client
Mental Health Assessments from prior evaluations may be accepted. If so, the clinical record will reflect that such assessments have been reviewed and updated when appropriate, prior to the initiation of any mental health services.
Mental Health Assessments will be scheduled between the hours or 9:00 a.m. thru 8:00 p.m., Monday and Tuesday and 9:00 a.m. thru 4:00 p.m., Wednesday and Thursday. These assessments may be scheduled at other times to accommodate the individuals needs.
Appointments can be made by
walking in to the
Intake Specialist: Elizabeth W. Coughenour, M.S.W., and L.I.S.W.
The matrix provided by the Ohio Department of Mental Health will determine individuals who are eligible to perform and supervise the Mental Health Assessment service. All licensed, certified or registered individuals will comply with current, applicable scope of practice and supervisory requirements identified by appropriate licensing, certifying or registering bodies.
Cambridge Counseling Center ensures that any Mental Health Assessment services for persons with a hearing impairment, a communication disorder or that speaks another language (besides English), as a primary means of communication will be performed by an interpreter or a person proficient in American Sign Language.
Mental Health Assessment
Policies and Procedures
A.
1. Staff Members will be qualified to perform Mental Health Assessment according to rule 5122-23-03 of the Administrative Code.
2. Cambridge Counseling Center, Inc. will follow the guidelines of the matrix provided by the Ohio Department of Mental Health to guarantee the qualifications of staff members. Currently, the Cambridge Counseling Center, Inc. has at three LISWs and two LSWs on staff. These individuals will be able to provide services in all of the above areas. The LISW will supervise the LSWs in regards to all services provided. According to licensure requirements for supervision, The LISW on staff with the Cambridge Counseling Center can supervise any LSW, LPC or PC on staff at the Cambridge Counseling Center, Inc. in the areas of services provided (Assessment and Referral: Mental Health, Case Management/Services Coordination: Mental Health, Outpatient Treatment: Mental Health)
3.
Prior to
the Mental Health Assessment, the client will be made aware of his or her rights, orally
and in writing and his or her right to refuse to answer individual questions. They will be informed of the client's rights
officer, the client grievance procedure at this time as well as the other information
given during the orientation session.
Assessment and
Referral: (Children and Adolescents)
The
philosophy, description, program goals, and policies and procedures for the Children and
Adolescents Assessment and Referral Service coincide with the Adult Assessment and
Referral Services. The exception being a
parent or guardian are always actively involved. The
level of services we provide is based on the needs of the child and family. The child and
family must be informed and willing to actively participate in the service being offered.
Parents
or guardians call
To
determine how we can best serve each child, our assessment also considers the
childs:
In
emergent circumstances, the
Where urgent but
non-emergent need exists the case is referred to Outpatient Treatment or Case Management
Services to be seen on an as-soon-as-possible basis.
Outpatient Treatment: Mental Health (Adults)
The Ohio Department of Mental Healths definition of Mental Health Outpatient Treatment is interaction with a person served in which the focus is on treatment of the persons mental illness or emotional disturbance. When the person served is a child or adolescent, the interaction may also be with family members and/or parent, guardian and significant others when the intended outcome is improved functioning of the child or adolescent and when such interventions are part of the I.S.P.
The purpose of the Cambridge Counseling Center, Inc. in regards to outpatient Mental Health Outpatient Treatment is to provide interaction with the persons served that focuses on treatment of the Individuals mental illness or emotional disturbance. When the person served is a child or adolescent, the face-to-face interaction may also be with family members and/or parent, guardian and significant others when the intended outcome is to improve functioning of the child or adolescent and when such interventions are part of the ISP.
The goals of the
1. Providing Mental Health Outpatient Treatment which consists of a series of time-limited, structured sessions that work towards the attainment of mutually defined goals as identified in the individualized service plan
2. To provide Mental Health Outpatient Treatment in a way that ensures privacy whether in the agency or in the natural environment of the persons served
3. To ensure timely collateral contacts with family members, parents of guardians and/or other agencies and/or providers providing services to a child or adolescent
4. To hire qualified individuals to provide Mental Health Outpatient Treatment according to the matrix provided by the Ohio Department of Mental Health
Therapy will be provided in a variety of formats. These formats will include individual, family and group counseling. As a structured service, individual counseling probes more deeply into feelings, needs and causes. Mental Health Outpatient Treatment consists of a series of time limited, structured sessions. Sessions are scheduled in order to introduce the subjects of deep concern to the client and to work systematically toward long-term change. These goals are identified and contained in the individuals ISP (Individualized Service Plan). The counseling process itself is concerned with the gradual development of self-awareness and judgment; adoption of positive attitudes and values; management of anxiety, anger, and frustration; acquisition of problem-solving and human relationship skills; and other lasting character logical changes. Furthermore, It is the policy of this agency that no individual will be denied any service based on sex, race, religion, color, history of origin, creed or handicapping condition. Additionally, no one will be denied based on the inability to pay for such services.
Individual counseling of clients and their families will be a major tool in all of our treatment programs. This counseling will be provided by our clinical staff at scheduled times in a private setting, either in or out of an office situation and may include the following therapy types: Individual, Family, and/or Group. Cambridge Counseling Center, Inc.s hours of operation will be Monday and Tuesday from 9:00 am to 8:00 pm and Wednesday and Thursday from 9:00 am to 5:00 pm as a convenience to the families involved. It is our intent to provide the maximum convenience of scheduling to our clients and their families. If for some reason, a family or individual is unable to attend counseling sessions during a normal workweek, Cambridge Counseling Center, Inc. will schedule a meeting time with the least interference to all parties involved.
Mental Health Outpatient Treatment will only be provided and supervised by those individuals eligible according to the rules provided by the Ohio Department Of Mental Health. Licensed, certified or registered individuals employed by the Cambridge Counseling Center, Inc. will comply with current, applicable scope of practice and supervisory requirements identified by appropriate licensing, certifying or registering bodies.
Mental Health Outpatient Treatment consists of a series of time limited, structured sessions. Sessions are scheduled in order to introduce the subjects of deep concern to the client and to work systematically toward long-term change. These goals are identified and contained in the individuals ISP (Individualized Service Plan). The counseling process itself is concerned with the gradual development of self-awareness and judgment; adoption of positive attitudes and values; management of anxiety, anger, and frustration; acquisition of problem-solving and human relationship skills; and other lasting character logical changes. Furthermore, It is the policy of this agency that no individual will be denied any service based on sex, race, religion, color, history of origin, creed or handicapping condition. Additionally, no one will be denied based on the inability to pay for such services.
Outpatient Treatment:
Mental Health (Children and Adolescents)
The Ohio Department of Mental Healths definition of Mental Health Outpatient Treatment is interaction with a person served in which the focus is on treatment of the persons mental illness or emotional disturbance. When the person served is a child or adolescent, the interaction may also be with family members and/or parent, guardian and significant others when the intended outcome is improved functioning of the child or adolescent and when such interventions are part of the I.S.P.
The purpose of the Cambridge Counseling Center, Inc. in regards to outpatient Mental Health Outpatient Treatment is to provide interaction with the persons served that focuses on treatment of the Individuals mental illness or emotional disturbance. When the person served is a child or adolescent, the face-to-face interaction may also be with family members and/or parent, guardian and significant others when the intended outcome is to improve functioning of the child or adolescent and when such interventions are part of the ISP.
The goals of the
1. Providing Mental Health Outpatient Treatment that consists of a series of time-limited, structured sessions that work towards the attainment of mutually defined goals as identified in the individualized service plan.
2. To provide Mental Health Outpatient Treatment in a way that ensures privacy whether in the agency or in the natural environment of the persons served.
3. To ensure timely collateral contacts with family members, parents of guardians and/or other agencies and/or providers providing services to a child or adolescent.
4. To hire qualified individuals to provide Mental Health Outpatient Treatment according to the matrix provided by the Ohio Department of Mental Health
Therapy will be provided in a variety of formats. These formats will include individual, family and group counseling. As a structured service, individual counseling probes more deeply into feelings, needs and causes. Mental Health Outpatient Treatment consists of a series of time limited, structured sessions. Sessions are scheduled in order to introduce the subjects of deep concern to the client and to work systematically toward long-term change. These goals are identified and contained in the individuals ISP (Individualized Service Plan). The counseling process itself is concerned with the gradual development of self-awareness and judgment; adoption of positive attitudes and values; management of anxiety, anger, and frustration; acquisition of problem-solving and human relationship skills; and other lasting character logical changes. Furthermore, It is the policy of this agency that no individual will be denied any service based on sex, race, religion, color, history of origin, creed or handicapping condition. Additionally, no one will be denied based on the inability to pay for such services.
Individual counseling of clients and their families will be a major tool in all of our treatment programs. This counseling will be provided by our clinical staff at scheduled times in a private setting, either in or out of an office situation and may include the following therapy types: Individual, Family, and/or Group. Cambridge Counseling Center, Inc.s hours of operation will be Monday and Tuesday from 9:00 am to 8:00 pm and Wednesday and Thursday from 9:00 am to 5:00 pm as a convenience to the families involved. It is our intent to provide the maximum convenience of scheduling to our clients and their families. If for some reason, a family or individual is unable to attend counseling sessions during a normal workweek, Cambridge Counseling Center, Inc. will schedule a meeting time with the least interference to all parties involved.
Mental Health Outpatient Treatment will only be provided and supervised by those individuals eligible according to the rules provided by the Ohio Department Of Mental Health. Licensed, certified or registered individuals employed by the Cambridge Counseling Center, Inc. will comply with current, applicable scope of practice and supervisory requirements identified by appropriate licensing, certifying or registering bodies.
Mental Health Outpatient Treatment consists of a series of time limited, structured sessions. Sessions are scheduled in order to introduce the subjects of deep concern to the client and to work systematically toward long-term change. These goals are identified and contained in the individuals ISP (Individualized Service Plan). The counseling process itself is concerned with the gradual development of self-awareness and judgment; adoption of positive attitudes and values; management of anxiety, anger, and frustration; acquisition of problem-solving and human relationship skills; and other lasting character logical changes. Furthermore, It is the policy of this agency that no individual will be denied any service based on sex, race, religion, color, history of origin, creed or handicapping condition. Additionally, no one will be denied based on the inability to pay for such services.
Our
Philosophy is Family Centered and Comprehensive. The
Cambridge Counseling Centers Children and Adolescent Outpatient Treatment Programs
mission is to provide quality, comprehensive, family centered, and community-based
behavioral health services to children and families. We work actively to develop an
individualized and comprehensive system of care for the child & family. We believe
that building collaborations and partnerships with families
& community resources are critically important to attaining this goal.
We
believe that children are best served with access to high quality and comprehensive
behavioral health services within the family and community environment.
Treatment
plans are based on a comprehensive biopsychosocial assessment that considers the needs of
the child and the family.
Parent/guardian
participation, involvement, and investment in the
assessment, planning, delivery and review processes are necessary for optimal success.
Resources
and services provided by
Outpatient
clinicians play an important role in the
Case
Management/Services Coordination: Mental Health (Adults)
Cambridge Counseling Center, Inc. strives to meet the challenges of integrating patients into society through community-based care. The Goal of the Cambridge Counseling Center, Inc. in regards to Mental Health Case Management/Services Coordination is to provide services delivered by qualified individuals that address the individualized mental health needs of the person served. They will be directed towards adults, children, adolescents and families and will vary with respect to hours, type and intensity of services, depending on the changing needs of each individual.
The Cambridge Counseling Center, Inc. Mental Health Case Management/Services Coordination services will be focused on each individual served and their ability to succeed in the community, to identify and access needed services and to show improvement in school, work and family. The Mental Health Case Management/Services Coordination service will provide specific, measurable and individualized services to each person served.
The Activities of the Mental Health Case Management/Services Coordination service shall consist of one or more of the following:
1. Ongoing assessment of needs;
2. Assistance in achieving personal independence in managing basic needs as identified by the individual and/or parent or guardian;
3. Facilitation of further development of daily living skills, if identified by the individual and/or parent or guardian
4. Coordination of the ISP, including:
a. Services identified in the ISP;
b. Assistance with accessing natural support systems in the community;
c. Linkages to formal community services/systems;
5. Symptom monitoring;
6. Coordination and/or assistance in crisis management and stabilization as needed;
7. Advocacy and outreach;
8. As appropriate to the care provided to individuals, and when appropriate, to the family, education and training specific to the individuals assessed needs, abilities and readiness to learn.
9. Mental health interventions that address symptoms, behaviors, thought process, etc., that assist an individual in eliminating barriers to seeking or maintaining education and employment;
10. Activities that increase the individuals capacity to positively impact his/her own environment.
The methods of service delivery of the Mental Health Case Management/Services Coordination service will consist of:
1. Service delivery to the person serves and or any other individual who will assist in the persons mental health treatment
a. Service delivery may be face-to-face, by telephone, and/or by video conferencing
b. Service delivery may be to individuals or groups
2. Mental Health Case Management/Services Coordination services are not site specific. However, they will be provided in locations that meet the needs of the persons served.
The Cambridge Counseling Center, Inc. will have staff that is clearly responsible for case coordination. This person will delegate Mental Health Case Management/Services Coordination services to eligible providers internal and/or external to the certified agency and will meet the following requirements:
1. All delegated Mental Health Case Management/Services Coordination activities will be consistent with this rule in its entirety;
2. The delegated Mental Health Case Management/Services Coordination will be provided by the Cambridge Counseling Center, Inc.
The providers of the Mental Health Case Management/Services Coordination will have a staff development plan. Evidence that the plan is being followed will be maintained. The plan will address the following:
1. An understanding of systems of care, such as natural support systems, entitlements and benefits, inter-agency systems of care, crisis response systems and their purpose and the intent and activities of Mental Health Case Management/Services Coordination.
2. Characteristics of the population to be served, such as psychiatric symptoms, medications, culture, and age/gender development
3. Knowledge of Mental Health Case Management/Services Coordination purpose, intent and activities.
Only those individuals who are eligible to provide and supervise the Mental Health Case Management/Services Coordination service will be used. These licensed, certified or registered individuals will comply with current, applicable scope of practice and supervisory requirements identified by appropriate licensing, certifying or registering bodies.
1. To provide the Mental Health Case Management/Services Coordination service the Cambridge Counseling Center, Inc. will utilize one or more of the following individuals:
a. Social Worker Assistant;
b. Social Worker;
c. Independent Social Worker;
d. Counselor Trainee;
e. Professional Counselor;
f. Professional Clinical Counselor; or
g. Trained Other.
2. To supervise the Mental Health Case Management/Services Coordination service the Cambridge Counseling Center, Inc. will utilize one or more of the following individuals:
a. Social Worker
b. Independent Social Worker
c. Professional Counselor
d. Professional Clinical Counselor
Case Management/Services Coordination: Mental Health (Children and Adolescents)
Case
Management works with children and families who need immediate and intensive interventions
to remain at home or to transition more quickly back into the community. The primary goal
of this program is to maintain children in their communities and their homes, thereby
reducing hospital stays and residential placement.
The
Case Manager meets with the family as frequently as needed to provide immediate in-home
management.
This
program provides case management services to families with children with severe emotional
disturbance and parents with severe and persistent mental illness.
Case
Management also serves adolescents who want assistance in transitioning to the
responsibilities of adulthood. We help them complete high school, obtain and maintain
competitive employment, enroll in post secondary education as appropriate and get involved
in positive community activities. We work to identify and connect these clients with
mentors, either in the work place or in their neighborhood.
The Case
Manager is prepared to teach age-appropriate life skills. If it is determined that a
client will need ongoing adult mental health services, he or she will be aided in their
transition to
Affiliations With Other
Service Providers
If services are to be provided through affiliations with other agencies, a list of specific responsibilities of each agency involved will be completed.
The Cambridge Counseling
Center, Inc. currently has an affiliation agreement with Dr. Roth, M.D. She will provide
Medical assessments and prescription medications, if needed, to individuals served by the
Cambridge Counseling Center, Inc. does not plan on providing crisis intervention at this time. As a result, the Cambridge Counseling Center, Inc. has an answering machine that will be on 24 hours a day, 7 days a week that instructs clients or possible clients of our hours and days of operation and directs them to call the Six County Crisis Hotline or 911 if it is an emergency.
Review
Cambridge Counseling Center, Inc.s Program Service Plan will be available for review by the persons served, their family, significant others and the public. The Executive Committee will revise and update the service plan, as appropriate. The executive committee will also prepare amendments to the plan, if necessary, based on the results of service evaluation activities, quality assurance reports or other internal evaluation programs.
Accessibility,
Availability, Appropriateness, and Acceptability of Services
A. Cambridge Counseling Center, Inc. services will be
accessible, available, appropriate, and acceptable to the persons served.
B.
Cambridge
Counseling Center, Inc. will abide by the criteria for accessibility of services which
will include but not be limited to:
a.
Providing
evening and or weekend hours by appointment to meet the needs of persons receiving
services who cannot meet during regular business hours.
b.
Remaining in
compliance with relevant federal and State Regulations, including section 504
of the Rehabilitation Act of 1973
c.
Providing
geographical access to services for persons served.
C.
Cambridge
Counseling Center, Inc. will meet the criteria for availability of services which will
include but not be limited to:
a.
Providing
availability of all services provided and under contract or sub-contract with the
community mental health executive committee for persons served regardless of ability to
pay for such services.
b.
Coordinating
discharge planning and mental health services for persons leaving state operated inpatient
settings and participating in discharge planning for persons leaving private psychiatric
inpatient settings and referred to the agency.
c.
Assuring
continuity of care for individuals discharged from the psychiatric inpatient settings and
referred to Cambridge Counseling Center, Inc. through the provision of necessary services
as determined by Cambridge Counseling Center, Inc. in consultation with the individual and
the referral source. These necessary services
will be provided upon discharge whenever possible and no later than two weeks post
discharge if it has been concluded that these services are required.
d.
Make
available assistance, as appropriate and needed, at no additional cost to persons served,
to persons requesting or receiving services, and their families or significant others, who
speak a language other than standard English as a primary means of communication, or who
have a communication disorder, such as deafness or hearing impairment. Such assistance will include:
i.
The
availability of appropriate communication devices, including telecommunication devices for
the deaf (TDD), According to 29 U.S.C. 794 CFR PART 84 ET SEQ.
ii.
Interpreters
fluent in the first vernacular language of the person served, and with demonstrated
ability and/or certification.
iii.
Services
provided by a professional who is able to communicate in the same vernacular language as
the person served.
iv.
Referral
to a service that provides interpreters.
e.
Providing
culturally sensitive and responsive treatment planning and service delivery
f.
Addressing
the mental health service needs of the community as described in the community plan of the
community mental health executive committee
D.
Cambridge
Counseling Center, Inc. will meet the criteria for acceptability of services which
include, but are not limited to:
a.
Sensitivity
to ethnic and cultural differences among people
b.
Promoting
freedom of choice among therapeutic alternatives for the person receiving services
c.
Having a
provision that no person served will be denied access to any service based on their
refusal to accept other services recommended by the agency
E.
Cambridge
Counseling Center, Inc. will meet the criteria for appropriateness of services which
include, but are not limited to:
a.
Providing
services in the least restrictive setting
b.
Delivering
services in the natural environment of the person receiving services when appropriate
c.
Providing a
continuity of therapeutic relationships
d.
Perceiving
the needs of the persons receiving services
e.
Providing
culturological assessment
F.
Cambridge
Counseling Center, Inc. will meet the minimum criteria for appropriateness of services for
persons served with a severe mental disability or children with severe emotional
disturbance. This will include assessment of
needs and advocacy with other systems or organizations to meet those needs if Cambridge
Counseling Center, Inc. does not provide these services.
Such needs and advocacy include, but are not limited to:
a.
Mental
Health Service Needs
b.
Housing
c.
Employment
and/or Educational Status
d.
Health
e.
Income
f.
Recreation
g.
Cultural
Characteristics
h.
Spiritual
Needs
i.
Family
G.
The
executive committee will review the effectiveness of the Cambridge Counseling Center,
Inc.s efforts to ensure accessibility, availability, appropriateness and
acceptability of services. The annual review
will be incorporated in service evaluation and quality assurance activities.
STRATEGIC PLANNING
As part of our strategic planning process,
leadership staff will review the Management Report as the foundation for the development
of the new Strategic Plan. Participation and input will be encouraged and solicited from
the community, clients and staff. Reflective of the commitment to ongoing organizational
performance improvement, the triennial strategic plan will be the foundation and catalyst
for quality improvement activity and projects as we strive to better meet the mental
health needs of the citizens of Guernsey and